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A factory warranty policy will be voided when intentional damage was evident causing the defect or malfunction; as such, these are cases of “CID” – Customer Induced Damages. Manufactures will NOT honor their policy for these damaged devices, because it was intentionally damaged.

 coque personnalisable There are 3 typical factors to determine CID/non-covered phones, they are: (1) LCD or screen cracked or evidence of liquid intrusion or water damaged cell phone, (2) Device bought and sold outside its normal sales channel, and (3) the expiration of a policy timeframe based on manufacturing date. Examples below are cases to demonstrate out of warranty facts:

Mary’s toddler was playing with her AT&T iPhone 4 when the device was dropped and produced a hairline screen crack on the LCD display. As a result, Apple will not honor the free repair because it was an induced accident, because it requires Apple out of warranty repair.

A student spilled beer onto his T-Mobile HD2 during last night’s graduation party causing his device to short out, therefore it could not be powered on. The device’s LDI (liquid damage indicator**) was also tripped.As a result, HTC will not honor the free repair because it was an induced accident.

Katie wanted to submit claims on her malfunctioning VerizonSnap after 16 months from the initial purchase date; hence the warranty will not cover it, as it exceeded the 12-month OEM warranty. As a result, HTC will not honor the free repair because it had passed the effective coverage timeframe.

Corey, a “tech nerd,” installed a custom O/S onto his smart phone for modifications and caused certain functions to fail by unlocking his iPhone.

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